> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.oeni.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I get a refund?

To request a refund for **Oeni Plus**, the process must be done directly through your **Apple** or **Google** settings.

Here’s how:

* **If you’re on iOS**: You can request a refund by following these [steps](https://support.apple.com/fr-fr/HT204084).
* **If you’re on Android**: Please send us your **Google Play email** to [contact@oeni.app](mailto:contact@oeni.app), and we’ll initiate the process for you.
* If the purchase was made online:  To do this, you must find the trial period activation confirmation email and click on the ‘Manage my subscription’ button. You can then cancel the subscription and/or request a refund.