Q: How do I transfer a bottle from one cellar to another?

For now, all your wines will be stored in your default cellar (which you can rename). You can create a new cellar from the My Cellar page, your profile, or directly from a wine’s detail page. Transferring a wine is a two-step process from the wine’s page: <ol> <li>Click the "…" button for the vintage you want to transfer.</li> <li>Select the destination cellar.</li> </ol> And that’s it! Your transfer is complete! 🎉

Question 1

How do I cancel my trial period?

Accepted Answer

Are you leaving us already? 😢

The process of unsubscribing if you have activated Oeni Plus is simple, quick, and must be done directly from your **Apple **or Google settings. Just follow the following steps:

Unsubscribe from **iOS: **https://support.apple.com/fr-fr/HT202039
Unsubscribe from **Android: **https://support.google.com/googleplay/answer/7018481?hl=fr&co=GENIE.Platform%3DAndroid
If the purchase was made online: To do this, you must find the trial period activation confirmation email and click on the ‘Manage my subscription’ button. You can then cancel the subscription and/or request a refund.

Question 2

How do I transfer a bottle from one cellar to another?

Accepted Answer

For now, all your wines will be stored in your default cellar (which you can rename).

You can create a new cellar from the My Cellar page, your profile, or directly from a wine’s detail page.

Transferring a wine is a two-step process from the wine’s page:

Click the "…" button for the vintage you want to transfer.
Select the destination cellar.

And that’s it! Your transfer is complete! 🎉

Question 3

Is it easy to migrate my current collection to your wine cellar management app?

Accepted Answer

Wine export is finally available in the app.

Go to your profile, then click on ‘Account Management’ and finally on ‘Export for Insurance’.

The export is only available in PDF format.

Question 4

I want to delete my account.

Accepted Answer

Deleting an account is instantaneous and relatively simple to do. Here is the procedure to follow:

Click on your profile on the right of the screen
Go to Account Management
Click Delete my account

|| ⚠️ Account deletion is permanent.

Question 5

I can’t find my wine bottle in the app.

Accepted Answer

No worries! We add new bottles and appellations every month to improve our service.

In the meantime, you can submit a specific addition request directly through the app, and we’ll handle it as quickly as possible.

You can also manually add a wine that isn’t in our database:

Click on the Add Manuall" card, which appears as the 5th option in the search results.
Add your wine to your Oeni cellar.

Our team will then review and validate it to include it in our database.

Question 6

How do I import my excel file into Oeni?

Accepted Answer

We understand that importing your wines into your Oeni cellar is essential for optimal management. That's why we've simplified the process for you. Follow these simple steps and start filling your virtual cellar in just a few clicks 🍷:

Step 1: Log in to Oeni

To begin, go to the Oeni website. You'll find a Log in or Create my wine cellar now button.

Click on the one that suits your situation. If you don't have an account yet, you'll need to answer a few questions to better understand your needs, then create an account. If you already have an account, log in directly with your credentials.

Step 2: Access your user profile

Once logged in, you'll be directed to your user profile. This is where you can manage all information related to your cellar.

Step 3: Go to the “Import a file” section

In your profile, you'll find a new section titled Import a file. Click on this option to proceed to the next step.

Step 4: Download the sample file

You are now on the import page. We highly recommend downloading our sample file to ensure the cor

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